Refund policy

If something isn’t right, you can ask to return it within 30 days of the day your order was delivered.

What can be returned
Returned items need to come back exactly as they arrived: unused, never filled with water, with all parts and in the original packaging. Please include your order confirmation or another proof of purchase.

How to start a return
Email us at contact@purroa.com with your order number and the item you’d like to return. Once we approve the request, we’ll email you a return shipping label and step-by-step instructions. Returns go to: 220 S 1st St, Patterson, CA 95363, USA. Parcels that arrive without an approved return request can’t be accepted.

Damaged, faulty or wrong items
Please check your order as soon as it arrives. If anything is damaged, faulty or not what you ordered, write to us straight away and we’ll look into it and put it right.

Items we can’t take back
Filter cartridges that have been installed or had water run through them can’t be returned for hygiene reasons. Items bought on sale and gift cards are final sale. Not sure about your item? Just ask us before you send it.

Exchanges
We don’t swap items directly. To get a different item, return the one you have and, once the return is approved, place a new order.

Orders shipped to the European Union
Regardless of the terms above, if your order is delivered to an EU country you may cancel or return it within 14 days, for any reason and without giving one. The item still needs to be unused, in its original packaging and with proof of purchase.

Refunds
When your return reaches us, we’ll inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may need a little longer to show it. If 15 business days have passed since approval and you still don’t see the refund, contact us at contact@purroa.com.